Refund Policy

1. When a refund is available

You may request a full refund within 14 calendar days of purchase when:

• You were charged more than once for the same intended test run.
• Payment completed but the compatibility report could not be generated or retrieved.
• A material technical failure caused by our service prevented the test run.
• The payment was unauthorized, subject to reasonable verification.
• Applicable consumer law gives you an additional right to a refund.

2. Completed digital services

Because this is an immediately performed one-time digital service, a successfully generated report is generally not refundable solely because you changed your mind or because a particular AI agent did not achieve a preferred result. This does not limit mandatory consumer rights or Creem's rights as Merchant of Record.

3. How to request a refund

Email hyggeligracoon@163.com with the checkout email, order ID, purchase date, and a short description of the problem. Do not send card numbers, card security codes, passwords, or identity documents by email. We will respond within 3 business days.

4. Processing and timing

Approved refunds are submitted through Creem to the original payment method. Processing is normally immediate on the merchant side, but your bank or card provider may take 5 to 10 business days to display the funds. Payment-provider processing fees and timing are outside our control.

5. Creem and chargebacks

Creem is the Merchant of Record and may issue a refund when required to resolve a dispute, prevent a chargeback, comply with law, or protect the payment network. If you do not recognize a charge, contact us first so we can investigate quickly. You may also use the customer portal or support link included in your Creem receipt.